Returns & Refunds

Please overview with the Consumer Rights responsibilities, returns and refunds policy.

Consumer Responsibilities

1. Understand product warranties, guarantees, origin, storage, expiry and the method of use prior to making a purchase

2. Request a receipt from the seller and ensure that the details on the receipt are correct. Receipts should be kept for your records

3. For products with an extended lifespan, ensure that you understand the details of the after-sales services and warranties.

Sellers Responsibilities

  • Avoid misleading advertising and provide consumers with accurate information about the goods and services
  • Policies regarding refunds, replacement, repair or rework for defective or damaged products and/or incomplete services should be clear
  • Goods and services should be presented with clear information in Arabic and any other language in addition to displaying prices in UAE currency (Dirham)
  • All consumers should be provided with a dated detailed receipt.
  • Sellers of used or repaired goods should label the product condition visibly and clearly
  • Offer products with valid guarantees and warrantees
  • Services providers have to guarantee service quality for a period of time. If services are not carried out with due care, the service must be provided again for free or refunded
  • Ensure that employees knowledge is compatible with the range of products and services offered

Returns(s) / Refund(s) Policy

  1. A proof of purchase, Invoice, purchase order, coupons, documents such as credit note or any authorized notifications provided to the customer in the name of Listin/ or its Vendor is a must to facilitate refund(s), return(s) and exchange(s). In case of mismanagement or failure to present any such documents, you may send us an email to assist you further.
  2. Return(s), refund(s) & Exchange(s) are acceptable only within 14 days from the date of purchase or delivery.
  3. 100% Return(s), Exchange(s) & Refund(s) are accepted for goods that are non-wearable and have not been unsealed with packing.
  4. Items purchased with Cash, Credit Card, Coupons, Gifts or vouchers are all applicable under this policy.
  5. Goods that falls under “Personal Hygiene” such as Cosmetics, Undergarments, Socks, Inner wears, biological products (pads, tissues etc), skin care products (cream, lotion, deodorant, trimmers, shavers, epilators etc), food items and any disposable items(razors, cups, plates, spoons etc) are totally non-recommendable and won’t be accepted under return(s) and exchange(s) policy.
  6. Order placed within the same day and have not been delivered, are applicable for instant return(s), the refund(s) and exchange(s) too.
  7. You can return any product that you’re not happy with apart from those that fall under our non-return policy.
  8. Exchange(s) of the items are applicable when the size, color, quality, options of the product as specified are not as per your liking or selection. You may also upgrade, downgrade or shift your purchase to another commodity at Listin, under exchange policy.
  9. Some of the Electronics goods that are concealed with a barcode, plastic wraps, seal or stickers that comes along from the manufacturer or the supplier must not be opened, tampered, broken in order to qualify for the return(s).
  10. Refunds of the amount inclusive of VAT will be made to the purchasers authorized bank account, or via a Credit Wallet in his/her account  or additional purchase on our portal, via Cash if amount falls below AED 500, or else will redirect the payment to the same Credit/Debit Card that was used during purchase.
  11. Items should be in a good condition and along with its original packing.
  12. Kindly do not tear, scratch the barcode labeled in an item or dismantle any packaging contents.
  13. Items should be presented back in the same brand box you received.
  14. As soon as we receive your query, we will facilitate to pick up the item from your doorstep.
  15. Please note that shipping charges or express delivery charges, installation charges are absolutely non-refundable, such services are exempted from Return(s). Refund(s) and Exchange(s) policy. This refund, return and exchange policy is applicable only for tangible goods and commodities purchased at Listin for which the proof of purchase is mandatory.
  16. Your credit will reflect back within 3-5 official working days after the item is collected back. The time allotted may differ as per the bank working hours and processing time. We will notify you of any hindrances or else you may contact our support anytime.
  17. In case of refund(s) via credit wallet, you can utilize your credit in any amount to purchase anything from Listin. For adjustments, due to cash and card payment along with credit wallet we can assist you as well. For example, the refund credit you availed is AED100/-, and you would like to buy an item for AED130/-, we can credit AED100/- and you will be able to pay only a balance of AED30/-, during the checkout process.
  18. Customers can notify us about the item which you wish to return, apply refund or exchange through an email too.

For any further clarification, details or queries please email us at

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