We are looking for a Sales Manager who will be responsible to manage sales activities and events inline with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel. To promote the desired work culture around the five winning ways – Aim higher, Work better together, Celebrate the difference, Do we care.

Every day is different, but you’ll mostly be delivering:

A little taste of your day-to-day

FINANCIAL RETURNS
Monitors competitors’ activities and assists in marketing intelligence.
Refers sales leads to appropriate personnel within the InterContinental Hotels Group.
Sells to new, existing and prospective customers considering goals set forth in the sales
Strategy, negotiating optimum rate for the benefit of the business.
Services existing business through management of account bases.
Develop and maintain a regular pattern of sales calls (minimum of 25 sales calls)
Provides direction on, and conducts market
Travel when required to promote the hotel and develop potential business.
Monitors existing business and inputs into sales strategy meetings to maximise business.
Initiates and prepares tenders for business.
Assesses sales and marketing data.
Assists with the preparation of new products and services.
Assists in the evaluation of sales and marketing activities.
Analyses sales mix and likely impac
Actively solicit and book business following hotel standards.
Attend Industry Exhibitions to represent the hotels in front of prospect clients.
Grows existing business and establishes and pursues leads which will develop business
Initiates and prepares tenders for business
Monitors existing business and inputs into sales strategy meetings to maximize business.
Services existing business through management of account bases
Manage Accounts and ensure the constant generation of new corporate prospects for self

OUR PEOPLE
Work within the company’s Human Resource Management System to ensure the departmental
performance of staff is productive.

Duties include:
Prepare detailed induction programmes for new staff.
Maintain a comprehensive, current and guest focused set of departmental standards and
procedures and oversee their implementation.
Ensure training needs analysis of your departmental staff is carried ou
Programmes are designed and implemented to meet needs.
Actively work at developing your staff and identify high potentials.
Maintain training records for all direct reports and ensure they do the same for their staff.
Conduct probation and formal performance appraisal in line with company guidelines.
Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
Regularly communicate with staff to maintain good relations

Guest Experience
Conduct client interviews to touch-base feedback and create future opportunities
Entertain clients three times minimum per week to break the ice / promote the hotel’s facilities
and to grow relationships
Plan and conduct familiarization tours and site inspections.
Demonstrate service attributes in accordance with industry expectations and company
standards including:
Being attentive to guests.
Accurately and promptly fulfilling g
Anticipate guest’s needs.
Maintain a high level of knowledge which affects the g
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints

QUALIFICATION
Bachelor’s degree / higher education qualification
Minimum of 2 years experience in the same field Sales & Hospitality
Good communication skills

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.